Terms & Legal
Shipping and Delivery Policy
Effective since September 1, 2020.
Unmet Desire (UD in short), a name into lifestyle and luxury products for Spatial and Personal Styling; conceptualize, develop and sell some of the finest products into Furniture, Home Décor, Office Accessories, Barware, Travel, and Fashion Accessories.
Welcome to Unmet Desire. Thank you for dropping by with your curiosity to know our shipping and delivery policy. We would be more than happy to be transparent on our shipping and delivery policy. This policy includes the following:
The whole shipping process starts when we get a confirmation on orders from our users. It might be a Pre-Paid or Cash on Delivery (COD). Pre-paid orders are the orders when the user makes the payment in advance before we dispatch the order. In the case of pre-paid orders, we consider an order a successful order when the payment transaction completes successfully for that particular order on our designated payment channels. While, in case of COD, payment is made by the user at the time of delivery and we consider an order a successful COD order when the user completes the checkout process successfully and our website sends a confirmation link to the user including order details on their email address provided during the checkout process.
Our turnaround time varies from product to product. Though we generally take a maximum of two days to process any order but in some cases for certain items, we may take more than two days to process dispatch. However, we have listed the turnaround time for each product on the respective product page. If you are in a hurry and want your orders delivered faster, please get in touch with us at email@example.com, we will put our best effort to speed up the shipping process as much as possible.
We ship our products PAN India. But still, we have categorized them into four major categories i.e. metro, non-metro, rural, and no serviceable areas. This categorization we use to estimate our transit time and scope of serviceability if at all. All of this categorization is managed with the help of pin-codes. We request you to check with our logistic partner for serviceable pin-codes here.
We dispatch all our orders from our central warehouse in Delhi. We ship all our orders through ground shipping only and transit time depends on the categorization mentioned above. Please check the transit time and serviceable area here.
Shipping charges is crucial for both of us. We have very flexible rates for shipping and handling of your orders that vary from product to product, their sizes, weight, and delivery locations. Shipping charges start from zero and go up to a very optimal amount, which you will see on your checkout page.
We use the logistic services of reputed companies to ship your orders within India.
Every successful order gets assigned a shipment tracking number and a web link and the same is shared on the provided email address after we dispatch the product from our central warehouse in Delhi. Our users can check the transit status of their order online by visiting the provided link. Don’t worry if you don’t find any latest update on your shipment status because sometimes it takes more than average time to update the exact status by a logistic partner. However, in any case, you can contact our customer care from Monday to Saturday between 10:00 AM to 06:00 PM at +91 9811784868 and/or can directly write to us at firstname.lastname@example.org.
Please make sure that you mention your order number in all your communication with us to serve you better.
We on our part take extra care to protect the product from any possible damage at any point during transit because of any reason. We highly recommend you not to accept a damaged or tempered shipment. As we firmly believe, any transaction is successful only when we deliver the product in perfect conditions and our user loves it. To make you experience delivery of a perfect product that you ordered, we go the extra mile and spend a fair amount of time, resources, and money to design and implement the safety of our products. Report to us of any damaged products immediately within 48 hours at email@example.com.
– Condition an order is considered delivered:
Your order is considered delivered only when you or anybody on your behalf or anybody available at the provided delivery address during the checkout process makes the payment as per the attached invoice amount (not applicable to pre-paid orders), receives the shipment, and acknowledge as per the instructions given by the delivery person.
– Change of delivery address:
For smooth and seamless shipping and handling of our orders, we don’t allow changing the delivery address once confirmed on the checkout page. We request you to provide the correct delivery address with a valid email address and mobile number during the checkout process.
– Damaged or tempered package:
We highly recommend not to accept your order shipment if the package is damaged or tampered. Report to us within 48 hours if you receive a wrong, damaged, or faulty product at firstname.lastname@example.org.
– Role of courier/logistic service provider:
The role of a logistic provider when it comes to delivery of the shipment is to successfully deliver the shipment at your doorstep at the given delivery address and ask for acknowledgment of the successful delivery. In case of an order is a COD order; the delivery person has the right to collect the invoice amount (in cash or whatever payment mode available at that time) from you or someone who is receiving the shipment on your behalf before shipment is handed over to you.
– Non-delivery of shipment:
There are multiple factors that work together for the successful delivery of your order. It’s very important to provide the correct delivery address, correct & functional mobile number, availability of you, or someone on your behalf to accept the package and make the payment in case of COD orders. Our delivery person makes three attempts before the shipment is returned to our warehouse. Non-delivery of shipment attracts additional cost, which is borne by you solely in case if its pre-paid orders. Find out more about how shipping discrepancies affect return and refund here.