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Our physical address

94/9, 1st Floor, Kishangarh Village
Vasant Kunj, New Delhi, 
Pincode: 110070, India
Monday to Friday (10:30 AM to 06:30 PM)
Get directions

Our contact details

Call: +91 9811784868
WhatsApp: +91 9811784868
Email: care@unmetdesire.com
Monday to Friday (10:30 AM to 06:30 PM)
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Unmet Desire is a proprietorship firm, registered at Pocket-3, Plot No. -Q-12, J J Colony, Sector 16A, Dwarka, South West Delhi, Delhi, 110078, India. In this Privacy Policy, we use the term Unmet Desire (and “We”, “Us” and “Our”) to refer the head office of Unmet Desire at the registered office above, our associated legal entities registered with respective government bodies elsewhere.

We will appreciate if you please read this Privacy Policy that explains what kind of data and/or the information and how we collect, process, use, disclose, transfer or delete your data that you provide to us directly or indirectly on our website www.unmetdesire.com, on our social media accounts and through offline sales channel (together referred to as the “Platforms”). It also explains how we collect information through the use of cookies and related technologies when you use our platforms.

From time to time, we may do a major change also in our privacy policy and when we do, we may update you on this platform.

We collect information from you directly and/or indirectly in the following ways:

  • Information that you provide to us about yourself (including your name and address, gender, date of birth, e-mail address, phone number) during your registration process on our website. By providing these details to Unmet Desire, you enable us to serve you with your selected services.
  • Information, like purchase details, preference details, relevant payment details that you provide to us during your purchase on our online platform.
  • We also collect information about you when you interact/contact/communicate with us through e-mail.
  • We collect information like your e-mail address through our 3rd party service provider when you subscribe to our e-newsletter.
  • We also collect information about our visitors (including registered and non-registered) to our platform through first and third-party cookies. You can read the details under the heading “Information we collect automatically through cookies” below.

We will use the information we collect from you to:

  • Manage, process, and deliver your order.
  • Do the after-sale service.
  • Process and facilitate return and refund activities.
  • Facilitate any payment and legal dispute.
  • Communicate regarding your order status, new product or service announcements, a new offer, events, more personalized offerings, and/or legal or administrative purposes.
  • Manage our accounts and records internally and for legal/regulatory purposes.
  • Conduct research and surveys to improve our products and services that we provide to our visitors/customers.
  • Send marketing and promotional communication that we think may be of interest to you where we have a legitimate basis to do so. (Please refer “Permission and Choices” section below on how you can control the use of your information by us.)

We will use your information wherever we think is required to fulfill your purpose of visit on our platform depending based on your given consent. You may withdraw/alter your consent (for example to stop receiving any promotional email from us) anytime by contacting us (please refer the section “Contact Us” for more details). We also process your information where this is necessary for the performance of this contract with you or where it is necessary for our legitimate interest in operating, protecting, and improving our business.

In general, by using our platform, you enable us to use your information in a manner specified in this privacy policy. But, you always have the right to contact us to ask for access to information that we store about you, to make correction in information about you or in certain case, erasing of your information from our records (for example removing of your email address from the list of newsletter subscribers).

If you have any concerns, please email us at the given email address in the heading ‘Contact Us’ section below.

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